Company Policies

1. Introduction

Welcome to Logan Waste. Our company is committed to providing reliable waste management and recycling services to domestic, commercial, and industrial customers across the Inishowen Peninsula. These Company Policies govern our service terms, customer responsibilities, payments, and how we operate in a compliant, transparent, and customer-focused way.

2. Terms & Conditions of Service

2.1 Agreement & Service Provision

Logan Waste (“the Waste Company”) will supply waste receptacles and services to customers based on the agreed hire terms.
The hire continues week-to-week, month-to-month, or year-to-year until terminated by written notice or mutual agreement.

2.2 Customer Obligations

Customers must pay all fees and charges in advance by the agreed due dates using the designated payment methods.
Receptacles must be kept in good condition; customers are responsible for repairs or replacement costs if receptacles are damaged, lost, or stolen (fair wear and tear excepted).

2.3 Company Rights

Logan Waste may inspect receptacles at reasonable times and enter premises for maintenance or recovery.
The Company reserves the right to terminate service if a customer breaches obligations, becomes insolvent, or fails to pay.

2.4 Receptacle Ownership

All receptacles remain the property of Logan Waste and must not be sold, transferred, sub-let, or disposed of by the customer.

2.5 Safety & Compliance

Hazardous waste (e.g., asbestos) or over-loaded receptacles beyond allowed height will not be accepted for collection.

3. Customer Charter

Our Customer Charter outlines how we deliver services and support customers:

3.1 Service Standards

We provide regular and reliable waste collection, handled professionally and in line with environmental standards.

3.2 Communication

Clear information on the services offered, contact details, billing breakdown, contract terms, and account access will be provided.
Customers will be informed at least 10 days in advance of predictable service changes such as public holiday rearrangements.

3.3 Customer Responsibilities

Customers should segregate waste as per guidelines and present bins appropriately for collection.
Keeping account information updated and maintaining credit (where applicable) ensures uninterrupted service.

3.4 Complaints & Dispute Resolution

Customers have the right to lodge complaints and expect a timely, fair response.
Written complaints will be acknowledged and tracked, with resolution procedures outlined in our service documentation.

4. Privacy & Data Use

Logan Waste values customer privacy. Any personal information collected during account setup, billing, or service delivery is used solely for operational and communication purposes. We do not share credit card information with third parties except where required to complete your service transactions.

5. Updates to Policies

Logan Waste may update these policies from time to time. Any changes will be communicated to customers and published on our website. Continued use of services after updates constitutes acceptance of the new terms.